General information

The telephone dialling code for Cambridge is 01223 for calls within the UK, and +44 1223 for international calls. When dialling from within the University telephone network, the first "3" should be omitted, e.g. 34600 for the switchboard.

There is also a Computing Service staff list and information about pager numbers (both locally accessible only).

University of Cambridge
Computing Service
New Museums Site
Pembroke Street
Cambridge CB2 3QH
United Kingdom

The Directorate

• Director: Ian Lewis (director@ucs.cam.ac.uk)
• Deputy Director: Steve Kearsey
• Director's Secretary: secretary@ucs.cam.ac.uk

Reception

The Reception area on floor 2 of the Cockcroft Building on the New Museums Site is open to personal callers 09:00-17:00 Monday-Thursday (Wednesday 10:00-17:00, Friday 09:00-16:30).

• Service Desk (Help Desk) - (7)62999, service-desk@ucs.cam.ac.uk
  For technical queries.
• Enquiries and switchboard - 334600, reception@ucs.cam.ac.uk
  Computing Service switchboard and Reception.
• Drop off and pick up for Photography & Illustration Service - 334390, pandis@ucs.cam.ac.uk
• Drop off and pick up for Printroom Services
• Sales - 334695, sales@ucs.cam.ac.uk
  Software and documentation sales.
• User Administration - 334680, user-admin@ucs.cam.ac.uk
  For user registration, resource applications, and general enquiries.

Other administrative contacts

• Course bookings - 334662, course-admin@ucs.cam.ac.uk. Book via http://training.csx.cam.ac.uk/ucs/Event-timetable
• Data Protection Act (DPA) registration:
  For registering use on computers of personal data covered by the DPA - see the Service Desk (Help Desk).
• Domain name service (DNS) liaison - hostmaster@ucs.cam.ac.uk
  For amendments to TCP/IP hostname registrations, enquiries about DNS problems or configuration, etc.
• Electronic mail - postmaster@ucs.cam.ac.uk
  For email enquiries (e.g. locating email addresses). NB Queries about using mail software should be directed to the Service Desk (Help Desk) (for Computing Service systems) or local computing support staff (for college/department systems).
• Falcon Content Management Service - falcon-support@ucs.cam.ac.uk
• Managed web server - webserver-admin@ucs.cam.ac.uk
• Managed mail domains - user-admin@ucs.cam.ac.uk
• Network Support - 334691, network-support@ucs.cam.ac.uk
• Resource allocation - 334680, user-admin@ucs.cam.ac.uk
  For non-standard resource allocations on Computing Service systems, and central user registration enquiries.
• TCP/IP network address allocation - ip-register@ucs.cam.ac.uk
  For registration (normally by department/college computing staff) of systems and other equipment using TCP/IP network protocols.

Last updated: September 2011