Support services

• Service Desk (Help Desk) - (7)62999, service-desk@ucs.cam.ac.uk
  Main contact point for all computing queries from staff and students across the University and its related institutions. Deals directly with queries and also refers onto other contact points where appropriate.
• Assistive Technology Support - voice-support@ucs.cam.ac.uk
  Provides a wide range of assistive technology advice, training and support to enable University staff and students with specific requirements to make effective use of information technology.
• Falcon Support - falcon-support@ucs.cam.ac.uk
  Provides support for the Falcon content management service. Help site is available at http://falcon-help.csx.cam.ac.uk
• Hardware Support - 334670, hardware-support@ucs.cam.ac.uk
  For repairs (contract or one-off) to a variety of computing equipment.
• Institution Strategy - 336060, institution-strategy@ucs.cam.ac.uk
  Advises Faculties, Departments and Colleges on information technology.
• Mail Support - mail-support@ucs.cam.ac.uk
  Provides advice to systems administrators on electronic mail.
• Macintosh Support - mac-support@ucs.cam.ac.uk
  Provides specialist technical support on all Macintosh issues to system administrators running Macintosh installations.
• Network Support - network-support@ucs.cam.ac.uk
  Provides advice (primarily to college/department computing staff) on networking, and organises the installation of network connections.
• Raven Support - raven-support@ucs.cam.ac.uk
  Provides support to administrators using or considering using the Raven service to protect resources (end users with problems using Raven should contact the Service Desk (Help Desk) in the first instance).
• Search Support - see Web support
• Techlink Service - techlink-admin@ucs.cam.ac.uk
  Coordinates extra support for IT support staff. The address is for administrative queries, e.g registration; for technical problems consult the Service Desk (Help Desk) (see above).
• Training Services - 334662, course-admin@ucs.cam.ac.uk
  Provides a wide range of IT Training courses for staff and students of the University. This address is for general enquiries.
• UNIX Support - 334728, unix-support@ucs.cam.ac.uk (email preferred)
  Provides assistance to UNIX system managers. Users of those systems should normally consult the Service Desk (Help Desk) (see above) for Computing Service systems, or local computing support staff for department/college systems.
• Web Support - web-support@ucs.cam.ac.uk
  Provides specialist technical support to web server administrators in the University on all web-related issues, and on use the site-wide search engine.
• Windows Support - windows-support@ucs.cam.ac.uk
  Provides specialist technical support on Windows-based issues to system administrators running Windows installations.

Last updated: September 2011