- Normal operating schedule
- Vulnerable periods
- Holidays
- Unattended operation
- CS News service, a central point for all service news and information
Service Desk (Help Desk)
| Monday, Tuesday, Thursday | 0900 - 1700 |
| Wednesday | 1000 - 1700 |
| Friday | 0900 - 1630 |
Computer and network services
All services normally run with operations staff present (attended operation), subject to the holidays and vulnerable periods shown below, as follows:
| Monday to Friday | 0800 - 1700 |
At other times they run with no operations staff present (unattended operation).
The following periods are designated as vulnerable. During these periods, services may be interrupted for maintenance or other dedicated work. Announcements of services likely to be disrupted during vulnerable periods are made 24 hours in advance (or, for deferred emergency maintenance, by 15.00 the preceding period) in CSNews and, where possible, on the appropriate systems.
| Desktop Services, Hermes and all other services (Web, Managed Web Service, etc.) |
Monday to Friday | 0730-0900 [1] | 1700-1900 [1] |
| Saturday, Sunday | Sat 0000 to Mon 0800 |
||
| CUDN |
Monday to Saturday | 0730-0900 [1] | 1700-1900 [1], [2] |
| Sunday | 0000 to Mon 0800 |
||
| JANET |
Tuesday | 0700-0900 | |
Notes:
0845-0900 and 1700-1715 are avoided when possible.
1700-1900 is not normally used for non-urgent work that might disrupt a significant part of the CUDN.
The Computing Service will be closed for the following holiday periods:
| Easter 2013 |
On Friday 29 March and Monday 1 April |
| Early May Holiday 2013 | On Monday 6 May |
| Spring Bank Holiday |
On Monday 27 May |
| Late Summer Holiday 2013 |
On Monday 26 August |
| Christmas/New Year 2013/2014 |
From Tuesday 24 December 2011 at 12.30, reopening on Thursday 2 January 2014 |
When a service is running unattended, if it should fail, the service might not be reinstated until the next period of attended operation. In practice, staff monitor services from time to time outside normal working hours and are often able to reinstate them, but this can not be relied upon.
Last updated February 2013
