Service schedule

• Normal operating schedule
• Vulnerable periods
• Holidays
• Unattended operation
• CS News service, a central point for all service news and information

Service Desk (Help Desk)

Computer and network services

All services normally run with operations staff present (attended operation), subject to the holidays and vulnerable periods shown below, as follows:

At other times they run with no operations staff present (unattended operation).

The following periods are designated as vulnerable. During these periods, services may be interrupted for maintenance or other dedicated work. Announcements of services likely to be disrupted during vulnerable periods are made 24 hours in advance (or, for deferred emergency maintenance, by 15.00 the preceding period) in CSNews and, where possible, on the appropriate systems.

Notes:
0845-0900 and 1700-1715 are avoided when possible.
1700-1900 is not normally used for non-urgent work that might disrupt a significant part of the CUDN.

The Computing Service will be closed for the following holiday periods:

When a service is running unattended, if it should fail, the service might not be reinstated until the next period of attended operation. In practice, staff monitor services from time to time outside normal working hours and are often able to reinstate them, but this can not be relied upon.

Last updated February 2013