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Passwords on UIS accounts

An overview of your UIS Password: how to get one, what it does, and what to do if your account is compromised.


Your UIS Password – one password for Raven, Hermes and Desktop Services

Your UIS Password provides you with access to these central computing services:

  1. Raven – the University's central web authentication service
  2. Hermes – the University's email service
  3. Desktop Services – (including the Managed Cluster Service (MCS)) managed software, filestore, printing and web publishing services

Individual passwords for Raven, Hermes and Desktop Services

If you joined the University before the combined UIS Password was introduced in February 2014, your individual passwords will continue to work until you change or reset one of them using the UIS Password Management Application, when you will be issued with a single UIS Password instead:


How the UIS Password Management Application works


If you forget your password(s)

You will need to get a Password Reset Token from your local Computer Officer or the  UIS Service Desk.

Forgotten Passwords


How to change your password(s)

Use the UIS Password Management Application to change your UIS Password, or individual passwords for Raven, Hermes or Desktop Services.

Change your password here


New arrivals: how to collect your initial password

If you are a new student or member of staff, your College or Institution will have pre-registered you for your UIS computing accounts.

Collecting your password from outside the University

During the summer, new students will be sent an email from the Student Registry containing detailed instructions and a link to the CamSIS Student Registration web pages. The timing of this will vary: for undergraduates, it will be late August; for postgraduates, it will be early August.

You can complete the registration process before you arrive in Cambridge. This will give you access to your Cambridge email account so that your College, Department or Institution can send you any information and course materials you will need, and to your Cambridge authentication credentials, which will allow you limited access to some learning resources from University Library.

Alternatively, you can wait until you arrive in Cambridge (see below).

On completing Student Registration, you will be given a time-limited link to continue on to the ‘Jackdaw’ website to collect your CRSid and an initial password.

Student Registration FAQs

Collecting your password once you have arrived in Cambridge

Once in Cambridge, you will need to use a device connected to the Cambridge University Data Network (CUDN) in order to collect your initial password. Most Colleges and Institutions have a computer or kiosk that has been dedicated for this purpose.

Use a web browser to go the 'Jackdaw' website ( to collect your CRSid and initial password:

Collect your initial password now


Applying directly for computing resources

Your College, Department or Institution will ensure that you have a computing services account before you arrive in Cambridge, but if you need access to additional resources, you (or your College or Institution) may apply directly by completing the Application for Computing Service Resources form. If granted, your password will be sent in a letter, via the University Messenger Service (UMS).

Download the Application Form for Computing Service Resources (PDF)


Compromised passwords: what to do

If you think someone has discovered your password, or that your computing service account has been breached, you should:

  1. Immediately change your password
  2. Check all your University accounts for signs of misuse
  3. Report any suspected misuse to your local Computer Officer.


Report serious security breaches to CERT

If you suspect serious misuse of any University systems, immediately report it to the University Computer Emergency Response Team (CERT) by emailing

Last updated: July 2015