Resources for IT staff

Support for IT staff

• Institution Strategy - Advice on IT for Faculties, Departments and Colleges
• The Techlink service - support for support staff
• IT Training - free training for staff and students, some specific to IT staff
• Departmental and College IT Managers' Groups
• IT support mailing list

Services and information for IT staff

Accounts

• Access to the Computing Service database (Jackdaw)
• Pre-arrival registration for staff and academic visitors
• Registration process for students
• Timetable for cancellation of accounts

Network

• Network and Telephone Services Division
• IP address management
• Guidelines and requests for domain names
• Information about port blocks (restricted access)
• Opt-in port blocking
• Telephony: institutional call-logging and billing access
• Data Network charges
• Network usage charges and accounting data
• Lapwing tickets
• UCS Tokens service (for eduroam)

General administration and security

• Lookup management
• Requesting conference ids
• Friendly probing suite
• SSL and TLS server certificates for purchase
• Network Security Guidelines for External Service Providers, Consultants and Contractors
• Policies, rules and guidelines

Servers, mail and web managed services

• Hosted Servers
• Mail hubbing (spam and virus filtering)
• Managed mail domains
• Rules for administering a mail domain
• Institutional mailing lists
• Hosted web servers (MWS)
• Managed wikis
• Falcon content management system
• Search - institutional control of quicklinks and filtered searches

Other

• Google Apps @ Cambridge (including Cambridge Raven-protected version of Google calendar)
• Videoconferencing - including equipment hire, consultancy on institutional facilities
• Streaming Media Service for publishing audio and video
• Photographic and Illustration Service
• Software - purchase, licensing etc.
• University IT Purchasing group

You can also find your way around this site by using the Computing Service A-Z listing, or the Topic-based information, or by searching the site (see top right) for a keyword or phrase. If you still can't find what you want, please tell us about it.