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How To Submit A Virus Sample

If you believe you may have a new virus you should send any files to windows-support who will submit it to McAfee for analysis.  For reference you should upload a sample to to see if any vendors are detecting it as malware.

If doesn't have any vendors detecting a file as malware but you are suspicious of it then send the file in a password protected zip file to  

When sending a virus sample you should include as much of the following information as possible:

  • What symptoms cause you to think you have a virus
  • Whether any products find the virus
  • VirusScan details - Enterprise 8.8, DAT & Engine version
  • Any relevant system details (including no of affected systems)
  • Contact details
  • A list of the contents of the zip file you have sent in.

You should attach any files to the email in a password protected zip file (select encrypt file to password protect on latest version of Winzip, the password should be "infected" (no speechmarks, all lower-case).

Additional information and tools can be found at:

If you are having problems doing submitting your sample then mail