Help & Support
Hardware Support overview
We provide a data recovery and repair service for department and college equipment within the University, as well as repairing equipment belonging to staff and students. We will repair, upgrade and configure desktop or laptop computers.
Our prices are competitive and we try to offer a fast turnaround. We stock common parts and repair everything in our own workshops.
DS-Repair contract can be arranged for department and college desktop computers. Please contact Hardware Support for more information.
Service Desk Opening Hours
| Monday, Tuesday, Thursday | 0900 - 1700 |
| Wednesday | 1000 - 1700 |
| Friday | 0900 - 1630 |
General Enquiries
- 01223 (3)34 670
- hardware-support@ucs.cam.ac.uk
Estimated Waiting Time / Service Status
This is an estimated time for a job to be assigned to a Computer Officer for diagnosis, repair of equipment will follow shortly after diagnosis.
| Job Type | Estimated Waiting Time | Service Status |
| Apple Warranty | 1 working day | Normal service |
| Avantek and Dell Warranty | 1 working day | Normal service |
| DS-Repair Contract | 1 working day | Normal service |
| One-off Repair | 10+ working days | Longer than usual waiting time |
Last Updated Monday, 30 April 2012.