Local support in Colleges and Departments

The UCS Service Desk (Help Desk) deals mainly with Computing Service systems (the  Managed Cluster Service PC and Macintosh service, various Unix services, the University Data Network and dial-up service, etc.).

Users of other systems within the University may be referred by the Service Desk (Help Desk) to local support, which may take various forms:

• Most Departments and all Colleges within the University now have at least one Computer Officer whose duties include dealing with users' queries and requirements. If you don't know who provides your local support, ask in your Department or College, consult your organisation's Web page if any (here are lists of Institutional and College pages), or ask the Service Desk.
• The Service Desk (Help Desk) also operates a Techlink Service for IT support staff in departments and Colleges. Members of this scheme help to support users within their own Departments; they can obtain Service Desk assistance on behalf of their users with more general IT queries which the Service Desk would not otherwise cover, and they are invited to attend occasional workshops and training sessions.
• Computing Service courses, specialist advice, and other services such as Unix support for people running Unix systems, are all available to all members of the University whatever systems they are using.

Last updated: September 2011