Colleague tickets are short use tickets (7 days maximum) that staff can provide to visiting colleagues. The member of staff who issues the ticket is responsible for the visitor's network usage - the ISSS rules apply. Academic visitors staying in Cambridge for more than a month should normally obtain a Raven password rather than using the ticketing system.
To create a colleague ticket, go to the Lapwing Console and log in using your CRSid and Raven password. Select the Tickets tab and then Add New Ticket.
Complete the required information then select the + button from Save/Cancel. You can now choose to send the information to them by email or SMS, to delete the ticket or to print it out and give it to them in person. Note that if you choose to send the email to yourself, or another member of the University, it is advisable to use the full address not just the CRSid - e.g.
Longer term and bulk tickets
These can only be issued by Lapwing-enabled institutions. This facility is part of the normal Lapwing service to institutions.
Tickets may be issued by members of the group of "Lapwing wireless network administrators" for the institution concerned; this is a group within the Lookup directory whose membership is determined by the institution. As well as individual tickets there is provision for bulk issuing of tickets for an event such as a conference. The period of validity is fixed at issue; it is also possible to set a duration of validity from first use.
To issue tickets, authorised users should go to the Lapwing Console and log in using their CRSid and Raven password.
Single user tickets
The process for this is identical to that in Short-term colleague tickets above, with the exception that an administrator can issue a ticket with a longer life-span. However, note that tickets are really intended to be short-term; academic visitors staying in Cambridge for more than a month should normally obtain a Raven password rather than using the ticketing system.
The Lapwing system provides for the creation of large batches of user tickets. To create an event select the Events tab and then the Add New Event button. Complete the form (inline help is provided), then select + to save the event. Note that you cannot change the number of tickets for an event after you have saved the event - if you find that you need to create more tickets for the same event you will need to create a new event (probably with a name related to the original).
The system will create the number of tickets you specify, all with the same date/duration values. The event functionality also includes the ability to export the tickets as a CSV (comma-separated variable) file for loading into a spreadsheet or to print the user tickets in a one-per-page format suitable for stuffing in envelopes or handing to users.
You an also edit the event if you need to change the name, valid dates or duration, or expire (cancel) an event. These actions affect all the associated user tickets.
Each Lapwing ticket should be assigned to an individual and, if problems arise with the use of the service, the person to whom the ticket was assigned will be held responsible for its use. Issuing institutions must keep a record of the person to whom each ticket has been assigned (and similarly if they issue a spare ticket to a user who has forgotten their details, this must be recorded).
Last updated: March 2012